>> KU 2500

http://www.ngntalk.net/env/download.asp or go to the drop-down menu under “Help” and click on “Software Download.”

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A: When dialing within the United States or Canada , dial:
1 + area code + telephone number

When making an international call, dial:
011 + country code + telephone number

A: NGNTalk service is available in more than 200 countries/regions around the world. For a detailed list of countries/regions, see the international rate page on the NGNTalk website: http://www.ngntalk.net/env/rate.asp.

A: Yes, you can access and use NGNTalk services with a dial-up connection. However, in order to ensure that the sound of your calls is the best it can be, it is strongly recommended that you upgrade to DSL.

A: From within the United States or Canada , dial 011 + country/area code + city code + the telephone number.

A: The procedure for making an international call, regardless of where you are located is the same: dial 011 + country/area code + city code + the telephone number.

A: There are several reasons you could be getting a busy signal:

• The other NGNTalk user is already talking to someone on his/her phone.
• You are not logged onto the NGNTalk server.
• The NGNTalk user you are trying to call is not logged on to the NGNTalk server.
• You need to pay for additional NGNTalk time.
• There is a problem with the NGNTalk network.

A: NGNTalk rates are based on the location of the person you are calling, not where you are calling from. For example, if you are making a call to the United States , the cost is $0.019 whether you are calling from within the United States or from China . Please refer to our international rate chart - accessible from the top menu bar of the NGNTalk website homepage or by going to http://www.ngntalk.net/env/rate.asp.

A: Calls made on the NGNTalk network are very secure. It is virtually impossible for calls to be monitored using conventional technologies.

A: Yes. Your connection to and use of the Internet is not affected by the NGNTalk server. You can still surf the Internet while logged on to the NGNTalk server.

A: Only the KU 2500 USB model requires a direct connection to a computer via a USB port. However, all NGNTalk products require an Internet connection. The other products can be used with an indirect connection, such as a router.

A: NGNTalk has a general number that can be used by most users in most regions in China . By dialing this general number, NGNTalk members can call almost anywhere in China and be charged only for a local call.

A: Only the KU 2500 USB model requires a direct connection to a computer via a USB port. However, all NGNTalk products require an Internet connection. The other products can be used with an indirect connection, such as a router.

A: To become a member of NGNTalk you must be sponsored by a current member. There are two ways to apply, pay your sign-up fees, and order your phone equipment:

Sponsor Sign-up: Have your sponsor fill out the application and order forms for you. To do this, he/she will need:

• Your full name, address, phone and e-mail
• Your credit card number and billing address
• Your bank account information
• The product package you want to purchase

With this information, your sponsor will fill out an application, order your products, and pay your sign-up and usage fees.

Note : With sponsor sign-up it is possible to select your phone number, rather than having one randomly assigned. If you want to take advantage of this option, you will be charged an additional fee. Please let your sponsor know you want to choose your own number so he/she can add that to your sign-up package. Once a number is selected, it cannot be changed.

Self Sign-up: To do this, you must have your sponsor's distributor ID. Go to www.ngntalk.net/join . There you will be asked to select a product package (please see the links to the VIP, Silver Club Member, and Gold Card Member on the NGNTalk Homepage for information on these packages), and enter your contact and billing information. You will also be asked to enter your sponsor's distributor ID. Once you have finished filling out the form, click continue and you will be taken to a confirmation page. When you are satisfied that all the information is correct, click “Submit” to place your order.

A: NGNTalk will send you an e-mail confirming your order. Your products will be shipped in five to seven business days after the receipt of payment. New members who are close to a distribution center may also elect to pick their products up.

A: Go to www.ngntalk.net and enter your IP phone number and password and click “Log In.” You will be taken to your account page on your Backoffice, which will display the following information:

A: Contact customer service by filling out a trouble ticket (accessed from your Backoffice) or by calling 8296116 (North America)/8296117 ( Asia ) and we will email your password to you.

A: To check or manage your account, go to www.ngntalk.net/env and log in. Click on the “My Account” link on your NGNTalk website. You will be prompted to enter your Username, Password, and Phone number in order to access your account. Click on “Account Inquiry” to check the “Balance” section to see how much you still have in your account.

A: Go to www.ngntalk.net/env and log in. Click on the “My Account” link on your NGNTalk website. You will be prompted to enter your Username, Password, and Phone number in order to access your account. Click on “Account Inquiry” and check the “Balance” section to see how much time you have left. If you would like to recharge (add additional funds to) your account, click on the “Recharge Account” section and fill out the required information. Click “Confirm” when you are ready to submit and print your order.

A: No. NGNTalk accounts can only be used by the account holder.

A: The additional code is the five-digit number in the gray box on the right hand side of the page. It is used for security purposes and prevents hackers and spammers from using the site.

A: NGNTalk posts billing and payment information on the websites of its members. Each member has access to his/her bills, billing cycles, and payments via his/her Backoffice.

A: No. To save time and valuable resources, NGNTalk does not generate paper bills. Instead, members can see and print their bills and receipts online from their Backoffices.

A: The security of NGNTalk's online payment system is 100% guaranteed. NGNTalk has done all it can to protect its members' confidential information and guard against any and all kinds of theft and fraud.

A: Go to www.ngntalk.net and log in to your Backoffice. From the Member Information drop-down menu select “Personal Settings,”and you will be taken to a page where you can see and modify your personal information.

A: Please call us at 8296116 if you are in North America or at 8296117 if you are in Asia and we will help you resolve the problem.

A: NGNTalk products (eight of which are patented) and equipment utilize the most advanced communications technology available. As a result, NGNTalk is able to provide stable, continuous, high-quality services at affordable prices. This combiationn of quality and economy is unmatched by any other communications company and makes NGNTalk the leader in the telecom industry.

A: Yes, eight of NGNTalk's products are patented. These patents are:

1. The Telephone Procedure Patent #0125548.7
2. The Broadband Transfer Box Patent #20024201502454
3. The SIM Card Network Terminal Equipment Patent #2004201502472
4. The Telephone Transfer Terminal Patent #2004201502469
5. The Echo Elimination Technique Patent #2004201502475
6. The Broadband Guarantee Technique Patent #2004201502478
7. The Broadband Compression Technique Patent #DGY-2004-0040
8. The Administrator and User Management Procedure Patent #DGY-2004-0150

A: Yes, NGNTalk offers three promotional packages. Please click on this link or on the “Product Packages” link from the Homepage to be taken to our “Product Packages” page. Scroll down until you come to the list of promotional packages.

1. Gold Card or A Package : Suitable for those who would like to become NGNTalk distributors, develop NGNTalk into a lucrative business, and participate in the highest paying bonus plans.
2. Silver Card or B Package : Suitable for those who would like to operate their own NGNTalk businesses and participate in the NGNTalk's mid-level bonus plan.
3. VIP or C Package : Suitable for those who are looking for an economical phone plan that delivers top quality sound.

A: Yes, though you must qualify to upgrade. See the upgrade requirements below. 

Requirements to Upgrade

In order to upgrade, a member must have fulfilled the basic membership requirements for the level he/she currently occupies (see Membership Requirements below).

To Upgrade from VIP to Silver Card Status

• Have paid $600 in usage fees. This includes making a minimum purchase of $40 each month for six months and the fee(s) required to activate your phone(s).
• Fulfill the membership requirements for a Silver Card Member (see chart below).
• Purchase one or more phones.

To Upgrade from Silver to Gold Card Status

• Have paid $900 in usage fees. This includes using a minimum of $30 worth of minutes per month for six months and the fee required to activate the additional phones that are part of the Gold Card package.
• Fulfill the membership requirements for a Gold Card Member (see chart below).
• Purchase two or more phones.

Membership Requirements

 Set-up and Maintenance

A: You can purchase a multi-plug extension connector that acts as an interface between your regular phone and the NGNTalk adaptor (KTA3000). It is recommended that the installation be handled by a telephone professional to avoid damage to the equipment.

A: Please use a PC that is running Microsoft Windows 98/ME/2000/XP.

A: In order to successfully run NGNTalk software, a Pentium II 233 or above CPU and 32M (64M or more is recommended) of RAM are required. In addition, 10MB of hard drive space is required to run NGNTalk.

A: Please take the following steps:

•  Check to be sure you've entered the correct password. Remember that the password field is case sensitive.

•  Wait five minutes or reboot your computer to ensure that you are properly logged out of the system. Failure to log out of the system can cause error messages when you try to log in the next time.

•  Check to be sure that you have enough funds in your account. If your account balance drops below the amount required to make a call (the amount depends on where you are calling), it will be temporarily suspended. You can recharge your account (add funds) by logging on to your account and following the payment instructions.

A: Sound quality depends on several factors. Some of the things you can do to improve the quality include:

• Check to make sure you have the latest version of the NGNTalk software. NGNTalk is constantly working to improve its products, and if you do not have the latest version of the software sound quality could be compromised. To get the latest update, go to the NGNTalk homepage and click on Current Software Download (see http://www.ngntalk.net/download.asp).
• If you are using a LAN Internet connection with a firewall, you will need to (or ask your Internet administrator to) reconfigure the system so it will allow voice transmission.
• If you are using a dial-up connection to the Internet:
  • Check your phone line to be sure it is functioning properly.
  • Make sure that the “Silence Detect” box has been checked in your dial-up configuration.
• If you are using a dial-up connection to the Internet but your computer does not support “Silence Detect,” you will need to upgrade your computer's modem. You can also go to the NGNTalk website and download the latest software (see: http://www.ngntalk.net/download.asp). The latest NGNTalk software for some of our products has “Silence Detect” already enabled. Be sure to download the software that corresponds to the equipment you are using.

A : Please do the following:

• Check to be sure you are connected to the Internet.
• Check to be sure that the server address entered into your NGNTalk software is correct.
• If you are using a LAN Internet connection and have a firewall enabled, make sure that the firewall supports NAT and Port Mapping.

A: This could be the result of one of three things:

• Your computer is not operating properly. Try rebooting.
• Your firewall is blocking the connection. Please be sure that it supports NAT and Port Mapping.
• The Internet could be busy. Please wait a short time and try again.

A: This error message can be the result of one of two things:

• Your account is being used by someone else. Be sure not to share your account information with anyone else. If you suspect that an unauthorized person is using your account, contact NGNTalk Customer Service at 8296116 (North America) or 8296617 ( Asia ). To protect the security of your account, please do not check the “remember password” box when you are using a public computer.
• You were logged on to your account on another computer and forgot to log out when you were done. Please close the user window on the first computer and exit the server.

A: The TCP 1720 and 1730, UDP 1710, 1719, 1009, 6000, and 6001 ports should remain open.

A: Yes. The NGNTalk software installation guide allows you to select from a number of different languages including English, simplified Chinese, traditional Chinese, German, Spanish, French, Polish, and Portuguese.

A: To accept an incoming call, simply press the “Accept” or “Answer” button on your phone.

Note : NGNTalk phones use an Internet network communication system and are not set up to accept calls directly from cell or traditional phones. Therefore, in order for someone who is using a cell or traditional phone to reach you, he/she will need to use NGNTalk's system of local access stations. By dialing one of these stations and following the voice prompts your callers can easily reach you.

To make use of this local access system, go to the “Local Access Dialing” link, accessible from any NGNTalk product page or at http://www.ngntalk.net/fqa_faq_1.asp. Select a local connection number and dial it. When you hear the voice prompt, enter the NGNTalk number you are trying to reach. This is a free service.

A: Both symptoms indicate that your computer is having trouble allocating enough of its resources to running the NGNTalk software. This is often the case if you have several large programs open at once. Try closing all programs that you don’t absolutely need open and rebooting your computer.

A: NGNTalk products can be used with all traditional and cell phones currently on the market.

A: Please call or email Customer Service and we will assist you.

A: No. NGNTalk phones are dialed in the same way that traditional phones are dialed.

A: If you have a dial-up connection the speed of operation and quality of sound can decrease during peak hours. We recommend using NGNTalk software with an Internet connection that is 20kb or higher.

A: No, you cannot. Only NGNTalk software and phones can be used to make calls to NGNTalk phones.

A: Yes. NGNTalk is always working to improve its products and services. Please visit the NGNTalk website regularly to access updates and upgrades.

A: Please contact us immediately. Our technical support staff will be happy to help you get your product repaired.

A: Yes. As long as you have your USB phone and access to a computer with an Internet connection, you can make and receive calls.

A: These are calls made to other NGNTalk members and are free.

A: Yes, NGNTalk provides comprehensive customer and technical support services. The quickest and most effective way to get help is to email us at support@ngntalk.net , or submit a Trouble Ticket through your Backoffice. You can also call NGNTalk Customer Service at 8296116 (North America) or 8296617 ( Asia ).